Privacy policy

Effective Date: October 26, 2026

Last Updated: October 26, 2026

LNAUJS (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, lnaujs.shop, purchase products, contact customer service, request returns or exchanges, or otherwise interact with our services.

By using our website, you acknowledge the privacy practices described in this policy. Where required by applicable law, we will request your consent before processing personal information for specific purposes.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

A. Personal and Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

B. Order and Transaction Information

  • Products purchased

  • Order numbers and purchase history

  • Order totals and transaction details

  • Payment status

  • Shipping and delivery information

  • Return, exchange, and refund records

C. Payment Information

Payment information necessary to complete a purchase may be collected and processed by our authorized payment service providers.

We do not intentionally store complete payment card numbers on our own systems when transactions are handled by third-party payment processors.

D. Device and Usage Information

When you access our website, we and our service providers may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website interactions

  • Pages visited

  • Referral information

  • Cookie identifiers and similar technical data

E. Customer Communications

We may collect information you provide when contacting us about products, orders, shipping, returns, exchanges, refunds, or other customer service matters.

We collect and use personal information as reasonably necessary for the purposes described in this policy.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill customer orders

  • Verify payments and transactions

  • Arrange shipping and delivery

  • Send order confirmations and tracking information

  • Respond to customer inquiries

  • Handle returns, exchanges, refunds, and order-related requests

  • Arrange return shipping and replacement deliveries

  • Maintain customer service records

  • Operate and improve our website

  • Analyze website performance and customer interactions

  • Detect and prevent fraud, unauthorized activity, and security threats

  • Comply with applicable legal and regulatory obligations

  • Send marketing communications where permitted by law and applicable customer preferences

We do not use personal information for purposes that are materially inconsistent with the disclosures provided to customers without taking any additional steps required by applicable law.

3. Payment Processing

Payments made through our website are processed using authorized third-party payment service providers.

These providers may collect and process payment information necessary to authorize, complete, or refund transactions.

Payment information is handled in accordance with the applicable payment provider's security practices and privacy policies.

We receive transaction-related information necessary to confirm orders, provide customer service, process approved refunds, and maintain appropriate business records.

We do not intentionally collect or store complete payment card details on our own systems when payment processing is performed by third-party providers.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and understand how visitors interact with our services.

Depending on the technologies enabled on our website, these tools may be used to:

  • Maintain shopping cart functionality

  • Remember website preferences

  • Support checkout and account features

  • Improve website performance

  • Measure website traffic and interactions

  • Detect suspicious or unauthorized activity

  • Support analytics, advertising measurement, or personalized advertising where applicable

Some technologies are necessary for the operation of our website, while others may be optional.

You can manage certain cookies through your browser settings or through privacy controls made available on our website, where applicable.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar tracking technologies.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

  • E-commerce platform and website hosting providers

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Return and exchange processing partners

  • Customer service and communication providers

  • Website analytics providers

  • Advertising and marketing service providers, where applicable

  • Fraud prevention and security providers

  • Professional advisers and other service providers where reasonably necessary

We may also disclose information when required by applicable law, legal proceedings, or lawful government requests.

We do not sell customer personal information for money as a business practice.

However, depending on the advertising, analytics, and platform services enabled on our website, certain disclosures of personal information may be considered “sharing,” “sale,” or “targeted advertising” under applicable privacy laws.

Where such activities occur and applicable law provides a right to opt out, we will provide or honor the appropriate privacy choices.

6. Order Fulfillment, Shipping, and Returns Information

LNAUJS serves customers in the United States.

Customer orders are fulfilled and shipped from within the United States through cooperating third-party logistics providers.

To arrange order fulfillment, delivery, returns, exchanges, and replacement shipments, we may share necessary information with our fulfillment, shipping, and return processing partners, including:

  • Customer name

  • Delivery or return-related address

  • Contact details

  • Order number

  • Product and shipment information

  • Return or exchange request details

  • Other information reasonably required to complete delivery or return processing

This information is shared for legitimate order fulfillment, delivery, return, and exchange purposes.

Eligible returns are handled according to our Return & Refund Policy, including applicable return authorization and shipping instructions.

Our company and manufacturing address in China is separate from our U.S. fulfillment arrangements.

The company and manufacturing address is not the standard customer return address.

7. Marketing Communications

If you subscribe to our marketing emails or otherwise agree to receive promotional communications, we may send information about products, promotions, or store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting service@lnaujs.shop.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, return and exchange updates, refund notifications, or customer service responses.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Access to personal information is limited as reasonably necessary for legitimate business operations.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your personal information has been compromised in connection with our services, please contact us at service@lnaujs.shop.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete customer transactions

  • Fulfill orders and provide customer support

  • Maintain accounting and business records

  • Process returns, exchanges, and refunds

  • Resolve disputes

  • Prevent fraud and security incidents

  • Comply with applicable legal obligations

Retention periods may vary depending on the category of information and the purpose for which it is processed.

When personal information is no longer reasonably needed, we will delete, anonymize, or otherwise securely dispose of it as appropriate, subject to applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Request information about categories of data collected or disclosed

  • Opt out of certain sales, sharing, or targeted advertising activities where applicable

  • Withdraw consent for certain processing activities where applicable

  • Exercise applicable privacy rights without unlawful discrimination

Some requests may be subject to legal exceptions, including situations where information must be retained to complete transactions, maintain required records, prevent fraud, or comply with legal obligations.

To submit a privacy request, please contact:

Email: service@lnaujs.shop

Please include sufficient information to help us identify your request.

We may need to verify your identity before responding to certain requests.

We will review and respond to eligible requests in accordance with applicable legal requirements.

Where our website provides additional privacy preference controls, customers may also use those controls to manage eligible privacy choices.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to address the situation, including deletion where appropriate.

Parents or guardians who have concerns may contact service@lnaujs.shop.

12. International Data Processing

LNAUJS is operated by Hangzhou Chengmeng Electronic Commerce Co., Ltd.

Our company operations are based in China, while customer orders are fulfilled through cooperating logistics providers located in the United States.

Depending on the services and systems used to operate our business, personal information may be accessed, processed, or stored in countries or regions outside the customer's location.

Different jurisdictions may have different data protection requirements.

Where required by applicable law, we will take appropriate measures regarding the handling and transfer of personal information.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate with external services.

These third parties operate under their own terms and privacy practices.

We do not control the independent privacy practices of third-party websites.

We encourage customers to review the relevant privacy policies before providing personal information to third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Website features and services

  • Business operations

  • Information processing practices

  • Applicable legal requirements

When changes are made, the revised policy will be published on this page with an updated “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.

15. Contact Information

If you have questions about this Privacy Policy, personal information processing, or your privacy rights, please contact us.

Brand: LNAUJS

Operating Company: Hangzhou Chengmeng Electronic Commerce Co., Ltd.

Customer Service and Privacy Email: service@lnaujs.shop

Company / Manufacturing Address:

No. 44, Group 6, Shenjiadu Village, Jinhua Town, Xiaoshan District, Hangzhou, Zhejiang, China

This address is provided for company identification and manufacturing-related purposes.

It is not a U.S. fulfillment address or standard customer return address.