Terms of service

Effective Date: October 26, 2026

Last Updated: October 26, 2026

Welcome to LNAUJS.

These Terms of Service govern your access to and use of our website, lnaujs.shop, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to any rights you may have under applicable law.

If you do not agree with these terms, please do not use our website or place an order.

1. General Information

The LNAUJS website is operated by:

Brand: LNAUJS

Operating Company: Hangzhou Chengmeng Electronic Commerce Co., Ltd.

Customer Service Email: service@lnaujs.shop

Company / Manufacturing Address:

No. 44, Group 6, Shenjiadu Village, Jinhua Town, Xiaoshan District, Hangzhou, Zhejiang, China

This address is provided for company identification and manufacturing-related purposes.

It is not a U.S. fulfillment address or the standard customer return address.

Orders placed through our website are fulfilled and shipped from within the United States through our cooperating third-party logistics providers.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You may not:

Violate applicable laws or regulations.
Interfere with the security or operation of the website.
Attempt to gain unauthorized access to website systems or accounts.
Submit fraudulent, false, or misleading information.
Engage in unauthorized or abusive activities.
Use website content for unauthorized commercial purposes.

We reserve the right to restrict access to our services when reasonably necessary to protect the website, customers, or our legitimate business operations, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, quantities, availability, and prices displayed on our website are accurate.

Product information is intended to help customers understand the characteristics and intended uses of the products offered.

Colors and appearance may vary slightly depending on screen settings, lighting conditions, and product materials.

Minor variations in texture, finish, or manufacturing characteristics may occur where consistent with the product description.

We reserve the right to correct inaccurate product information when necessary.

If a material product listing error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.

4. Product Availability

Product availability is subject to current inventory.

We make reasonable efforts to maintain accurate product availability information.

However, inventory may occasionally change before an order is fulfilled.

If an ordered product becomes unavailable and we cannot fulfill the order, we will contact the customer and offer an appropriate resolution.

If the order is cancelled due to product unavailability, any payment collected for the cancelled items will be refunded to the original payment method.

5. Pricing, Payment, and Taxes

All prices on our website are displayed in U.S. dollars (USD), unless otherwise clearly stated.

The applicable product price and any applicable sales tax will be displayed during checkout before payment is completed.

LNAUJS offers free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.

Customers are not charged a standard shipping fee for eligible U.S. orders.

Prices and promotional offers may change, but changes will not alter the agreed purchase price of an accepted order unless otherwise permitted by applicable law.

Orders are subject to successful payment authorization.

Payments are processed through the payment methods available at checkout.

Sales Tax

Applicable U.S. sales tax is calculated based on the shipping destination and relevant tax requirements.

Any applicable sales tax will be displayed during checkout before the customer completes the purchase.

We do not intentionally impose undisclosed shipping or handling charges.

6. Orders and Order Acceptance

Customers are responsible for providing accurate order, billing, shipping, and contact information.

After placing an order, customers may receive an order confirmation email.

We reserve the right to review orders for payment authorization, product availability, shipping eligibility, and potential errors or fraudulent activity.

An order may be cancelled when reasonably necessary due to:

Product unavailability
Material pricing or listing errors
Payment authorization failure
Suspected fraudulent activity
Unsupported delivery addresses
Other legitimate fulfillment restrictions

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

We will communicate relevant order issues using the contact information provided by the customer.

7. Shipping and Delivery

LNAUJS currently ships to eligible addresses within the United States.

All customer orders are fulfilled and shipped from within the United States through our cooperating third-party logistics providers.

Standard Shipping Rates

All eligible U.S. orders receive FREE standard shipping with no minimum purchase requirement.

Order Subtotal	Standard Shipping Fee
All Eligible Orders	FREE ($0.00 USD)

Free standard shipping applies regardless of order value.

There is no minimum order amount required to qualify for free standard shipping.

Shipping availability will be confirmed during checkout.

The applicable standard shipping charge of $0.00 USD will be displayed before payment is completed.

Order Processing

Business Days: Monday–Friday, excluding applicable U.S. public holidays.

Daily Order Cutoff: 2:00 PM Pacific Time (PT), Los Angeles time.

Processing Time: 1–2 business days.

Orders placed and successfully confirmed before the daily cutoff may begin processing that business day.

Orders placed at or after the cutoff, on weekends, or on applicable U.S. public holidays will begin processing on the next business day.

Processing time refers to the time required to prepare, verify, and hand over an order to the shipping carrier.

Estimated Delivery Time

Shipping Stage	Estimated Time
Order Processing	1–2 Business Days
Shipping Transit	2–5 Business Days
Total Estimated Delivery	3–7 Business Days

The total estimated delivery period includes both order processing and transportation.

Delivery estimates are calculated in business days, excluding weekends and applicable U.S. public holidays.

Delivery estimates may vary due to destination, carrier operations, severe weather, holidays, or other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates.

For additional information, please refer to our Shipping Policy.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Return Window

Eligible return and exchange requests may be submitted within 30 calendar days after the delivery date shown in the shipping carrier's tracking information.

Customers must contact our customer service team within this period to initiate a return or exchange.

Return Conditions

LNAUJS accepts eligible returns for both defective and non-defective products.

Returns may be requested for reasons including:

Defective products
Products damaged during shipping
Incorrect items received
Ordering mistakes
Personal preference
Change of mind

Both new and slightly used products may qualify for returns or exchanges, subject to the eligibility requirements outlined in our Return & Refund Policy.

Products must not be excessively used, intentionally damaged, or materially modified.

Opening a package for reasonable inspection or limited use does not automatically make a product ineligible for return.

Personal care and grooming products may be subject to additional health and hygiene restrictions where permitted by applicable law. Any applicable restrictions will be disclosed before purchase.

Return Shipping Responsibilities

LNAUJS provides FREE return shipping for all eligible returns, including defective and non-defective products.

Customers are not required to pay return shipping costs for approved returns due to personal preference, ordering mistakes, product defects, shipping damage, or incorrect items.

A prepaid return shipping label is included in the original package at no additional cost to the customer.

If the return label is missing or damaged, customers should contact our customer service team for assistance.

Customers must follow the approved return instructions.

Restocking Fees

LNAUJS does not charge restocking fees for eligible returns.

Restocking Fee: $0.00 USD.

Exchanges

LNAUJS accepts eligible exchange requests within 30 calendar days after delivery.

Both new and slightly used products may qualify for an exchange, subject to the applicable eligibility requirements.

Exchange availability depends on product eligibility and available inventory.

Eligible exchanges include free return shipping.

Standard shipping for approved replacement items is free.

If the requested replacement item is unavailable, customers may request another available eligible product, subject to any applicable price difference, or a refund in accordance with our Return & Refund Policy.

Refund Timing

Once an approved return has been received, inspected, and confirmed, LNAUJS will process the refund to the original payment method within 7 calendar days.

This period begins after the returned product has been inspected and the refund has been approved.

The actual time required for the refunded amount to appear in the customer's payment account may depend on the payment provider or financial institution.

No return shipping fees or restocking fees will be deducted from eligible refunds.

As standard shipping is free for eligible U.S. orders, no standard outbound shipping fee will be deducted from approved refunds.

Return Instructions

Customers must contact service@lnaujs.shop before returning or exchanging a product.

For approved returns, the applicable return address and instructions will be provided by email.

Do not send returns to our company or manufacturing address unless specifically instructed to do so in writing.

For complete eligibility requirements and procedures, please review our Return & Refund Policy.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact service@lnaujs.shop as soon as possible.

We will make reasonable efforts to accommodate changes before the order enters the shipping process.

However, order changes or cancellations cannot be guaranteed once an order has been prepared for shipment or handed over to a shipping carrier.

If an order has already shipped, an eligible return or exchange may be requested after delivery according to our Return & Refund Policy.

For accepted cancellations, any applicable refund will be returned to the original payment method.

10. Intellectual Property

Unless otherwise indicated, the website's text, product descriptions, logos, graphics, images, layouts, and other materials are owned by LNAUJS or used with appropriate authorization.

These materials are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit website materials without appropriate authorization, except as permitted by law.

Nothing in these Terms grants ownership rights to any website content or intellectual property.

11. Third-Party Services

Our website may use third-party services to support:

Website hosting and e-commerce operations
Payment processing
Shipping and order fulfillment
Return and exchange processing
Customer communications
Website analytics
Security and fraud prevention

These providers may operate under their own terms and privacy policies.

We are not responsible for the independent conduct of third-party providers beyond responsibilities that cannot legally be excluded.

Our use of third-party services does not remove any consumer rights or obligations imposed on LNAUJS by applicable law.

12. Privacy and Personal Information

We collect and process personal information as described in our Privacy Policy.

Personal information may be used to process orders, arrange delivery, handle returns and exchanges, process refunds, provide customer support, maintain website security, and perform other disclosed business activities.

By using our website, you acknowledge that your information will be handled in accordance with our published Privacy Policy and applicable law.

For additional details, please refer to our Privacy Policy.

13. Limitation of Liability

To the extent permitted by applicable law, LNAUJS will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude, restrict, or limit any statutory consumer rights, remedies, warranties, or liabilities that cannot legally be excluded or limited.

This section does not remove our obligations concerning valid orders, applicable refunds, or product-related responsibilities required by law.

14. Website Disclaimer

Our website and its content are provided for general information and shopping purposes.

We make reasonable efforts to maintain accurate website content and reliable functionality.

However, temporary interruptions, technical issues, or maintenance may occasionally affect website availability.

Product use should follow applicable instructions and reasonable safety precautions.

Nothing in this section limits consumer rights or product-related obligations imposed by applicable law.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in:

Website functions and services
Business operations
Product offerings
Applicable legal requirements

Updated terms will be published on this page with a revised Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

Changes will not retroactively remove rights that customers have already acquired under applicable law or accepted purchase agreements.

16. Governing Law and Consumer Rights

These Terms of Service will be interpreted in accordance with applicable laws.

Any dispute arising from a purchase or use of our website will be handled subject to applicable legal requirements and consumer protections.

Nothing in these Terms is intended to waive or restrict rights that consumers cannot legally waive under applicable law.

17. Contact Information

If you have questions about these Terms of Service, product information, orders, payments, shipping, returns, exchanges, or refunds, please contact us.