Refund policy

Effective Date: October 26, 2026

Last Updated: October 26, 2026

At LNAUJS, we aim to provide a clear, fair, and transparent return and refund process for our customers.

This Return & Refund Policy applies to purchases made through our official website, lnaujs.shop.

We accept eligible returns and exchanges for both defective and non-defective products, including items returned due to personal preference, ordering mistakes, or a change of mind.

Please review the following information regarding return eligibility, return requests, free return shipping, exchanges, and refund procedures.

1. Return Window

We accept eligible return requests within 30 calendar days after the delivery date shown in the shipping carrier's tracking information.

Customers must contact us at service@lnaujs.shop within this 30-day period to initiate a return or exchange.

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

Please contact our customer service team before sending any product back.

2. Return Eligibility and Conditions

We accept returns for eligible defective and non-defective products, including items returned due to personal preference, ordering mistakes, or a change of mind.

Both new and slightly used products are eligible for return, subject to the following conditions:

  • The return request is submitted within 30 calendar days after delivery.

  • The product is in new or slightly used condition.

  • The product has not been excessively used, intentionally damaged, or materially modified.

  • All originally included accessories and components are returned where reasonably possible.

  • Original packaging is retained where reasonably possible.

  • The customer provides an order number or other valid proof of purchase.

Opening the package, reasonably inspecting the product, or limited use does not automatically make an item ineligible for return.

For personal care and grooming products, including facial razors and nail care accessories, return eligibility will be evaluated based on the product's condition and applicable health and hygiene requirements.

Products presenting hygiene or safety concerns may be subject to return restrictions where permitted by applicable law. Any such restrictions will be disclosed before purchase.

Items that are defective, damaged during shipping, or incorrect will be handled separately under Section 5 of this policy.

3. How to Request a Return

To initiate a return, please contact our customer service team:

Email: service@lnaujs.shop

Please include the following information:

  • Order number

  • Customer name

  • Email address associated with the order

  • Product name

  • Reason for the return

  • Photos or other supporting information, when applicable

Our customer service team will review your request and provide the appropriate return instructions if the return is eligible.

A prepaid return shipping label is included in the original package at no additional cost to the customer.

Customers should contact our customer service team before sending a product back to confirm return eligibility and the applicable return instructions.

If the original prepaid return label is missing or damaged, please contact service@lnaujs.shop for assistance.

Please follow the return instructions provided by our customer service team to avoid delays in return processing.

4. Return Authorization and Return Address

All returns must be requested through our customer service team before shipment.

Once a return request has been approved, we will confirm the applicable return address and shipping instructions by email.

Customers may use the prepaid return shipping label included in their original package to return eligible products at no additional cost.

Return destinations may vary depending on the product and return arrangement.

Our company and manufacturing address in China is not our standard customer return address.

Please do not send returned merchandise to our company or manufacturing address unless our customer service team specifically instructs you to do so in writing.

Customers should follow the approved return instructions and use the designated return address.

5. Damaged, Defective, or Incorrect Products

If you receive an item that is defective, damaged during transportation, or different from what you ordered, please contact us at service@lnaujs.shop as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product or packaging, when available

We will review the information and provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

  • A replacement product, when available

  • An exchange for an eligible product

  • A return for a refund

  • Another appropriate resolution agreed upon with the customer

For returns caused by confirmed product defects, shipping damage, or incorrect items, LNAUJS will cover all return shipping costs.

Where a physical return is required, customers may use the prepaid return shipping label included in their original package.

If the label is unavailable, our customer service team will provide an appropriate prepaid return shipping label or alternative return arrangement at no additional cost.

Customers should contact us before returning affected products so that the appropriate arrangements can be made.

6. Return Shipping Costs

LNAUJS provides FREE return shipping for all eligible returns, including returns of defective and non-defective products.

Customers are not required to pay return shipping costs for approved returns, regardless of whether the return is due to personal preference, an ordering mistake, a change of mind, a product defect, shipping damage, or an incorrect item.

A. Returns Due to Customer-Related Reasons

For eligible returns due to personal preference, ordering mistakes, or other non-defective reasons:

  • Return shipping is FREE.

  • A prepaid return shipping label is included in the original package.

  • Customers must follow the approved return instructions.

  • Customers will not be charged a return shipping fee.

  • No restocking fee applies.

B. Returns Due to Product or Fulfillment Issues

For returns involving:

  • Confirmed product defects

  • Items damaged during shipping

  • Incorrect products sent by LNAUJS

LNAUJS will cover the return shipping costs.

Customers may use the prepaid return shipping label included in the original package.

If the label is missing or unusable, our customer service team will provide an appropriate prepaid return shipping label or alternative return arrangement at no additional cost.

C. Restocking Fees

LNAUJS does not charge restocking fees for eligible returns.

Restocking Fee: $0.00 USD.

7. Return Inspection

Once an approved return is delivered to the designated return location, the returned product will be inspected.

For customer-related returns, the inspection will verify whether the product meets the applicable return conditions.

Both new and slightly used products may qualify for a refund, provided they meet the eligibility requirements outlined in Section 2.

For defective, damaged, or incorrect items, the review will take into account the nature of the reported issue.

We will notify the customer if additional information is required.

If a return does not meet the applicable eligibility conditions, we will explain the reason before determining the next steps.

No restocking fees will be charged for eligible returns.

8. Refund Processing and Timing

Once the returned item has been received, inspected, and the refund has been approved, LNAUJS will process the refund to the original payment method within 7 calendar days.

This 7-day period begins after the returned item has been inspected and the refund has been approved.

Refunds will be issued using the original payment method whenever possible.

The actual time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

LNAUJS does not charge return shipping fees or restocking fees for eligible returns.

All eligible U.S. orders receive free standard shipping, and no standard outbound shipping fee is deducted from approved refunds.

For approved refunds involving confirmed defective, damaged, or incorrect products, LNAUJS will provide the appropriate refund without deducting return shipping costs.

If your refund has not been processed within 7 calendar days after inspection and approval, please contact us at service@lnaujs.shop for assistance.

9. Exchanges

LNAUJS accepts eligible exchange requests within 30 calendar days after delivery.

Customers may request an exchange for eligible defective or non-defective products, including items exchanged due to personal preference, an ordering mistake, or a change of mind.

Both new and slightly used products may qualify for an exchange, subject to the applicable eligibility conditions outlined in Section 2.

To request an exchange, please contact:

Email: service@lnaujs.shop

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for the exchange

  • Details of the requested replacement item

Our customer service team will review the exchange request and confirm product availability.

Exchange Shipping Costs:

  • Eligible exchanges include free return shipping.

  • Customers may use the prepaid return shipping label included in the original package.

  • No restocking fees apply.

  • Standard shipping for the approved replacement item is free.

Exchange availability depends on product eligibility and available inventory.

If the requested replacement is unavailable, customers may choose another available eligible product, subject to any applicable price difference, or request a refund in accordance with this policy.

For defective, damaged, or incorrect products, we will provide an appropriate resolution in accordance with Section 5.

10. Order Cancellation

If you need to cancel an order, please contact us at service@lnaujs.shop as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has entered the shipping process.

However, cancellation cannot be guaranteed once an order has been prepared for shipment or transferred to the shipping carrier.

If an order has already shipped, the customer may request a return after delivery in accordance with this policy.

For an accepted cancellation before shipment, any payment already collected will be refunded to the original payment method.

11. Refunds for Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us at service@lnaujs.shop.

We will review the tracking information and, when necessary, coordinate with the shipping provider to investigate the shipment.

If an order is confirmed lost during transportation or cannot be delivered due to an error attributable to LNAUJS or our shipping provider, we will offer an appropriate resolution, such as a replacement or refund.

Issues caused by incorrect or incomplete shipping information provided by the customer will be reviewed according to the specific circumstances.

12. Contact Information

If you have questions about returns, exchanges, refund eligibility, return shipping, or refund status, please contact us.

Brand: LNAUJS

Operating Company: Hangzhou Chengmeng Electronic Commerce Co., Ltd.

Customer Service Email: service@lnaujs.shop

Company / Manufacturing Address:

No. 44, Group 6, Shenjiadu Village, Jinhua Town, Xiaoshan District, Hangzhou, Zhejiang, China

This address is provided for company identification and manufacturing-related purposes.

It is not the standard customer return address.

For approved returns, the applicable return address and instructions will be provided by our customer service team via email.